Frequently Asked Questions
Everything you need to know about Tommy Gun's grooming and services.
How can I check the status of my online order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number to monitor your package's journey.
What is your return policy for grooming products?
We offer a 30-day return policy on most unopened and unused grooming products. For hygiene reasons, certain items like opened pomades or used razors cannot be returned.
Do you offer international shipping?
Currently, we ship to addresses across Canada and the United States. Please refer to our shipping page for specific rates and estimated delivery times.
Can I use a Tommy Gun's gift card for both services and products?
Yes, our gift cards are versatile and can be used for any in-shop grooming services as well as for purchasing retail products in-store or online.
Are the products you sell the same ones used by your barbers?
Absolutely. We pride ourselves on retailing the same professional-grade shampoos, conditioners, and styling products that our expert barbers use on our guests every day.
What payment methods do you accept online?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.